PrestaShop Help Desk module helps you manage customer inquiries and complaints through solid email and messaging system.
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Provide your customers a better platform than just a default contact form which doesn't have user friendly messaging system or Google recaptcha to fight spams. Unique key generated for users to access their ticket so no need to login. The help desk system is totally secure and private.
If users are logged in PrestaShop account and they have ever created a ticket than module detects their record with help desk and notify them on help page so all they need is to click a button to get into their help account.
Forget key form which is ajax base makes easier for users who forgot their key or doesn't have account to resent their key to email.
Emails are sent each time an update is made to ticket from front-end or back office so both administrator and users are up to date.